Refund & Return Policy
Returns
At Gillian's Bliss Crystals, we want every crystal piece to find the right home. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return, your item must be:
- Requested within 7 days of delivery;
- Unused and in its original condition;
- Free from any damage, stains, scratches, or signs of wear;
- Returned with the original packaging and accessories.
Once your return request is approved, please ship the item back according to our instructions. Customers are responsible for return shipping costs.
Returned items that do not meet the above conditions may not be eligible for a refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
Original shipping fees are non-refundable.
Damaged or Defective Items
We carefully inspect and package every crystal piece before shipment. If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide photos of the item and packaging.
Our team will review your request and work with you to find the best solution.
Custom & Personalized Orders
Due to the personalized nature of custom crystal grids and made-to-order creations, these items are not eligible for returns or exchanges unless they arrive damaged or defective.
Order Changes & Cancellations
Please carefully review your order details before completing your purchase. Once your order has been confirmed and entered our processing system, we may not be able to make changes or cancellations.
If you need assistance, please contact us as soon as possible.
Lost, Stolen or Misused Items
Once an order has been delivered according to the carrier's tracking information, Gillian's Bliss Crystals is not responsible for lost, stolen, or damaged items after delivery.
Please ensure your shipping address is secure and accurate when placing your order.